On April 4, Binance co-founder He Yifa tweeted to respond to outside criticism of Binance, saying that although Binance has many problems, it cannot be responsible for the rise and fall of all currencies. She admitted that the team still needs improvement in product and operation, and said that it will continue to iterate and optimize, while understanding the criticisms generated by users due to expectations. He Yi mentioned that the Binance customer service team often solicited user feedback online, but was tired of frequent accusations from the outside world, saying that they were unwilling to fall into a situation similar to the "criticism scene".