Early this morning, global video conferencing leader Zoom announced on its official website that it would release a series of AI Agent products to enhance the functions of the entire platform, while Zoom entered a new era of intelligent automation.

The products enhanced by Agent include Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, Zoom Contact Center, Zoom Workplace, etc.

The most important one is Zoom's ChatGPT-like assistant AI Companion, which will evolve from a simple AI assistant into an intelligent building platform, with four major functions: memory, reasoning, task execution and coordination, helping users to free themselves from repetitive and tedious work, saving a lot of time and improving efficiency.

Because there are too many agents released by Zoom, three consecutive press releases were published on the official website to introduce them, and "AIGC Open Community" will introduce the main features of this time.

Then let’s start with AI Companion. After obtaining Agent enhancement, we have four major functions: memory, reasoning, task execution and coordination. It is also the cornerstone of helping other functions automatically execute repetitive and complex digital services.

Reasoning helps AI Companion to automatically analyze information and make reasonable decisions. For example, users need to schedule an interdepartmental meeting, and AI Companion can automatically recommend the best meeting time based on attendees' schedule, time zone, and preferences.

Memory can remember users' historical preferences and context information. For example, if a user often discusses a specific project with a colleague, AI Companion remembers this information and provides suggestions in subsequent meetings or automated tasks.

Task execution can be performed, including sending emails, automatically generating documents, scheduling meetings, etc. For example, if a user mentions that a task needs to be followed up in a meeting, AI Companion can automatically create a task list and remind the user after the meeting.

Coordination, able to manage collaborative automation between multiple tasks and agents. For example, users need to prepare a project report, and AI Companion can coordinate multiple tools such as Zoom Docs, Google Sheets, etc. to automatically collect data and generate reports.

In terms of application scenarios, AI Companion provides comprehensive automation support. Ability to generate meeting agendas, provide recommended content based on templates or historical agendas, and provide real-time notes during the meeting to help users stay focused.

After the meeting is over, AI Companion can also automatically generate a meeting summaryand action items and embed them into Zoom documents to facilitate users to track and manage subsequent tasks.

AI Companion also enhances the Zoom Phone capability, enables voicemail summary generation and supports Zoom for Microsoft Teams applications.

Users can directly receive a Zoom Phone call summary in Microsoft Teams and prioritize tasks in voicemail. Additionally, the new voice recorder feature on mobile apps will allow users to manually take notes when communicating in person, and AI Companion will automatically transcribe, summarize and capture action content.

In terms of document processing, Zoom Docs integrates AI Companion's writing assistance capabilities, enabling the creation of writing plans for users based on context and searching for internal and external information to generate high-quality business documents. AI Companion can also automatically create data tables to organize the information in the conference summary in a table form, so that users can quickly view key content and classify and summarize.

In terms of customer experience, Zoom Contact Center introduces the Agent feature that automatically handles complex customer queries and performs tasks on behalf of customers. These virtual agents not only support chat channels, but will also expand to voice channels, providing seamless 7*24-hour service.

In addition, the Agent coordination function can intelligently find the most suitable agent based on the customer's real-time intentions, while the advanced quality management function helps the team optimize customer interaction through automatic scoring and transcription query.

In addition to the above features, AI Companion also supports Agent customization and extension. Users can create custom meeting templates through AI Studio, integrate data from third-party applications, and customize features according to their own needs.

Users can also create custom agents, such as agents for selling RFP or IT/HR service requests, to meet the needs of a specific industry or business scenario.

The upcoming Agent product: Zoom Workplace for Frontline, expected to be launched in April. This is a mobile solution based on AI Companion, designed for frontline employees, providing shift communication and job management automation products that help them connect and collaborate more efficiently in their daily tasks.

Zoom Workplace for Clinicians, expected to be launched at the end of March. Mainly used in the automation business of doctors and nurses, it can automatically generate clinical notes, whether in offices or virtual Zoom telemedicine appointments so that medical staff canFocus on the most important things.

Zoom Task Function, expected to be launched at the end of March. Ability to automatically detect action items in meeting summary, chat, and email and integrate them into a central task management library.

Zoom Workplace for Education, expected to be launched in May. It is mainly used in the field of education, helping teachers to automatically generate homework, while students can also create learning materials.

About Zoom

Zoom was founded by a former Cisco executive in 2011. It was initially called SaaS Bee, Inc., and later inspired by "Zoom City" to rename it Zoom. The initial version was released in 2012 and signed a contract with Stanford University. The following year, the 1.0 version was released globally and received a Series B financing. The video webinar platform was launched in 2014 and received a Series C financing in 2015.

In 2017, Zoom received US$100 million in Series D financing from Sequoia Capital, with a valuation of US$1 billion, officially becoming an industry unicorn. It was successfully listed on Nasdaq in 2019, with a market value of US$751 million raised to US$9.24 billion (NASDAQ: ZM).

In 2020, the business achieved exponential growth and became a global video conferencing leader.