Recently, Zhenjiang Municipal Data Bureau held a press conference. The relevant person in charge of the Municipal Data Bureau introduced that after the local deployment of DeepSeek, "the daily data processing volume is equivalent to the 10-year workload of civil servants in the city. sum".

Although the description is not rigorous enough, the information quickly emerged, attracting attention to the topic of "AI Government Affairs".

"AI civil servants" are taking up their posts all over the country.

Just a few days before the Zhenjiang press conference, Shenzhen Futian District launched AI employees developed based on DeepSeek, with the first batch of 70 people taking up their posts.

According to reports, these AI employees are distributed in 35 government agencies in the district, covering 240 government work scenarios such as document processing, people's livelihood services, emergency management, and investment promotion.

In terms of office efficiency, the generation time of personalized customization is compressed from 5 days to minute level, the accuracy of official document format correction exceeds 95%, the review time is shortened by 90%, and the error rate is less than 5%.

Gao Zeng, member of the Party Leadership Group and deputy director of the Government Services and Data Management Bureau of Futian District, Shenzhen, introduced that AI digital intelligence employees are civil servant assistants and cannot make decisions alone, "not AI civil servants."

In line with this, Futian District also launched the "Government Assisted Intelligent Robot Management Measures", which defines the institutional boundaries for AI's role in the government affairs field, namely, three major principles:

First, the ethical framework, AI is defined as a "helping role", and each digital employee needs to be equipped with a human guardian, and the responsibilities are clearly assigned; second, the security threshold, and key decision nodes retain artificial intervention mechanisms;

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The third is scenario restrictions, clearly define the applicable areas of AI to avoid controversy caused by technological breakthroughs.

In addition to Futian District, Shenzhen Bao'an District has also connected the DeepSeek+Tencent Hunyuan model to the government affairs system to improve administrative efficiency using AI.

The general background here is that Shenzhen attaches unprecedented importance to AI.

On February 13, Shenzhen carried out AI operation training in the city; on February 16, based on the government cloud environment, it officially provided DeepSeek model application services to all districts and departments.

In terms of the concept of AI big model, Hangzhou has been hot searches every day recently. It seems that Shenzhen is going to set a benchmark in AI application scenarios?

In addition to Shenzhen, "AI + Civil Servants" has been implemented in government affairs systems in many places.

For example, Guangzhou launched the DeepSeek-R1 and V3 671B large models, which are used in government affairs fields such as people's livelihood policy interpretation system and 12345 hotline work order distribution.

For example, Chongqing Dadukou District has launched the "Digital Intelligent Grid Staff" system to achieve rapid response to common questions by collecting public consultation.

In addition, there are Ganzhou, Jiangxi, Wuxi, Jiangsu, Urumqi, Xinjiang, Linyi, Shandong, Hohhot, Inner Mongolia, etc.

AI is not the first to enter the government affairs field.

For example, addPoe has launched a special "Pair" system to help civil servants improve their work efficiency and has been widely praised.

The United States and the United Kingdom have also applied AI technology to the public service field, playing a significant role in predicting crime trends, optimizing traffic flows, and identifying fraudulent behaviors.

As Gao Zeng, member of the Party Leadership Group and Deputy Director of the Government Services and Data Management Bureau of Futian District, Shenzhen, said, "AI civil servant" is still just an assistant role in a short period of time, and it is impossible to completely replace labor.

But in the long run, a new AI-driven government service system will be the general trend.

This is first related to the particularity of government services. Government services are highly standardized, standardized and process-based, and these are exactly the tasks AI is best at handling.

Compared with "people", they have more advantages in efficiency and error rate.

Taking the Zhejiang Province "Zheliban" APP as an example, its "intelligent instant service" service automatically verifies materials through AI, compressing the processing time for enterprise cancellation, social security transfer and other matters from an average of 3 working days to In 10 minutes, the accuracy rate reached 98.3%.

The annual report of the Beijing Municipal Government Service Bureau shows that the "intelligent customer service" system launched by the bureau has handled a total of 120 million consultations in 2023, and 85% of common problems have been "returned in seconds".

Different from general cognition, “AI civil servants” are not without temperature and emotional perceptions.

The Hangzhou Data Resources Administration report shows that its "Qinqing Online" platform senses the anxiety during consultation in real time through AI emotion recognition technology, and automatically transfers to manual agents, reducing the complaint rate by 45%.

At the same time, with the wider application of "AI civil servants", it is also expected to accelerate the interoperability of government affairs information and further promote the level of government affairs and social services.

In addition, some optimizations that government service concepts and systems may bring are also worth looking forward to.